Privacy Policy

Information you provide

When you submit a project request, LONEVEIL receives your name, email address, country, optional company details, project answers, and any files you attach. Do not submit passwords, access keys, payment card details, or confidential customer records.

How information is used

The information is used to understand and respond to your request, communicate about potential work, and keep a record of the inquiry. It is not sold or used to create public case studies without separate permission.

Storage and access

Within LONEVEIL, access to project requests and attachments is limited to authorized team members. An internal email includes your contact details, project answers, and attachment names so we can respond. The files themselves remain in restricted storage and are not attached to that email.

Retention and deletion

Information is kept only as long as it is reasonably needed to review the request, maintain relevant business records, or meet legal obligations. You may ask about or request deletion of an inquiry by emailing hello@loneveil.com.

Service providers

The website host and email delivery provider process information only as needed to operate the site and deliver a response. If a project moves forward, its contract will describe any additional systems used for that work.

Optional website analytics

If you allow analytics, Google Analytics records page views, interactions, approximate location (country, region, and city), device and browser information, and successful project request events. We use aggregated reports to understand how visitors find and use the public website. We do not send project form answers, names, email addresses, or client portal activity to Google Analytics. Choosing Only necessary does not limit your use of the site. Use Privacy choices in the footer to change your choice.

How Google uses information from sites and apps ↗

Your choices

You can choose not to provide optional information or files. Required contact and project details are needed for LONEVEIL to review and respond to a request.